The Custom Comfort Systems Story

Custom Comfort Systems has been a trusted name in home comfort solutions for over three decades. Founded in 1988 by John and Mary Thompson, this family-owned business has grown from a small local operation to a regional leader in HVAC and plumbing services.

Humble Beginnings

The company started with just two employees and a single truck, primarily focusing on residential air conditioning repairs in North Canton, OH. As word spread about their exceptional service and attention to detail, Custom Comfort Systems quickly expanded its offerings and service area.

Expanding Services and Reach

Throughout the 1990s and early 2000s, Custom Comfort Systems strategically expanded its services to include:

• HVAC Installation
• Air Conditioning Installation
• Comprehensive Plumbing Services
• AC Service and Maintenance

This expansion allowed the company to better serve customers in Columbiana, Akron, Canton, Massillon, and Boardman, OH.

Commitment to Excellence

Custom Comfort Systems has always prioritized customer satisfaction and technical expertise. The company invests heavily in ongoing training for its technicians, ensuring they stay up-to-date with the latest industry advancements and best practices.

Community Involvement

As the business grew, so did its commitment to the local community. Custom Comfort Systems regularly participates in charitable events and sponsors local sports teams, solidifying its position as a caring and responsible corporate citizen.

Looking to the Future

Today, Custom Comfort Systems continues to innovate and adapt to changing customer needs. With a focus on energy-efficient solutions and smart home technology integration, the company is well-positioned to remain a leader in the HVAC and plumbing industry for years to come.

From its humble beginnings to its current status as a regional powerhouse, Custom Comfort Systems has never lost sight of its core values: quality workmanship, exceptional customer service, and a commitment to keeping homes comfortable and efficient across Northeast Ohio.